Questions and answers
Buying
How do I buy a saree?
Message us on Instagram, or call. Tell us the occasion, the colours you love and your budget; we send photos and video of pieces that match, with the price. Once you have agreed and your payment has reached us, the order is made.
Can I order on this website?
No. We do not take orders through this website: you buy from us in conversation, on a message or a call.
Can I see a design in another colour?
Yes. Each design's page says how many colours it comes in; tell us which one you like and we send you photos and video of it.
Are the colours exactly as in the photographs?
Woven textiles vary slightly from piece to piece, and colours can look a little different on different screens. If colour matters to you, ask us for a photo or video in daylight before you buy.
Prices and payment
What do your sarees cost?
Our designs are priced from ₹1,100 to ₹10,000. Prices are in Indian rupees and include GST, and each design's page shows its price. Delivery is charged on top; we add it to your quote before you pay.
How do I pay?
By UPI or bank transfer (NEFT, RTGS or IMPS). Your order is confirmed when the payment has reached us. We never ask for your card number, UPI PIN, OTP or any password.
Do you offer cash on delivery?
No, we do not offer cash on delivery.
Delivery
Where do you deliver?
Anywhere in India that our couriers serve. We do not ship outside India yet.
How long does delivery take?
Pieces we hold ready are dispatched within 2 working days of your payment being confirmed; pieces sourced or finished for your order, within 7 working days. Delivery usually takes 3 to 7 working days after dispatch.
How do I track my parcel?
We send you the tracking number as soon as the parcel is booked with the courier.
Cancellations, returns and refunds
Can I cancel my order?
Yes, free of charge and with a full refund, any time before we dispatch it. A piece we customise for you (dyed, stitched, or finished with fall and pico) can be cancelled free of charge until that work begins.
My saree arrived damaged or wrong. What now?
Tell us within 48 hours of delivery, with photos of the piece and the parcel. We arrange the return and pay for it, and you choose a replacement, if one is available, or a full refund.
Can I return a saree if I change my mind?
No. Every piece is shown to you in photos and video before you pay, and many are prepared for your order.
When will I get my refund?
Within 7 working days of your cancellation, or of the returned piece reaching us and passing our check, to the UPI ID or bank account you paid from.
Complaints
How do I raise a complaint?
Tell us first on Instagram or by email, and we will put it right. If you are not satisfied, write to our grievance officer: we acknowledge every complaint within 48 hours and resolve it within one month.
Still have a question?
Ask us. We reply to messages and calls ourselves.