www.shreemvogue.com is owned and operated by Mitali Singh, sole proprietor of Shreem Vogue (GSTIN 09HFNPS4044R1ZA), with its principal place of business at Khata Sankhya 550, Khasra 647/1, 670, 684, Post Akhar, Akhar, Ballia, Uttar Pradesh 277401, India. “Shreem Vogue”, “we”, “us” and “our” mean her business.
In short
- You can cancel free of charge, with a full refund, any time before we dispatch your order.
- If your piece arrives damaged, defective, wrong or different from what we showed you, tell us within 48 hours of delivery. We replace it or refund you in full, and we pay for the return.
- We do not accept returns because you have changed your mind.
- Refunds reach the account you paid from within 7 working days.
Cancelling an order
You can cancel any time before we dispatch your order. Message us on Instagram, call us, or email support@shreemvogue.com. We refund everything you paid. There is no cancellation fee.
Customised pieces. If you asked us to customise a piece — for example to dye it to a colour of your choice, to stitch it to your measurements, or to finish it with fall and pico — you can cancel free of charge until that work begins. We tell you before we start.
If we cancel. If we cannot supply your piece, for example because it is no longer available, we tell you straight away and refund you in full, or offer you an alternative if you would like one.
Once your order has been dispatched it can no longer be cancelled; the returns rules below apply instead.
Returns when something is wrong
If your piece arrives damaged or defective, is not the piece you ordered, or is materially different from what we showed you:
- Tell us within 48 hours of delivery, on Instagram or by email, with photos of the piece and the parcel. A video of the parcel being opened helps us resolve it quickly.
- We arrange a courier to collect it. If no pickup reaches your address, we tell you how to send it and pay you back the courier charge. Returning it costs you nothing.
- Send the piece back as it reached you: unworn, unwashed and unaltered, with its tags and packaging.
- When it reaches us and we have checked it, you choose a replacement, if one is available, or a full refund.
Late delivery. If your order reaches you later than the delivery time we told you, you may return it for a full refund, unless the delay was caused by events beyond our control, such as natural disasters or a courier network shutting down.
What we cannot take back
- Pieces returned because you changed your mind. Every piece is shown to you in photos and video before you pay, and many are prepared for your order.
- Pieces that have been worn, washed, altered or damaged after delivery.
Refunds
We refund to the way you paid: to your UPI ID or bank account. The refund is sent within 7 working days of your cancellation, or of the returned piece reaching us and passing our check. We send you its reference number; your bank may take a few more days to show it.
Questions and complaints
Message us on Instagram or call +91 87870 77900. If you are not satisfied with our answer, our grievance officer's details are on the Contact page.