www.shreemvogue.com is owned and operated by Mitali Singh, sole proprietor of Shreem Vogue (GSTIN 09HFNPS4044R1ZA), with its principal place of business at Khata Sankhya 550, Khasra 647/1, 670, 684, Post Akhar, Akhar, Ballia, Uttar Pradesh 277401, India. “Shreem Vogue”, “we”, “us” and “our” mean her business.
These terms apply when you buy from us; “you” means the person buying. Please read them with our Shipping & Delivery, Returns, Refunds & Cancellation and Privacy policies, which form part of them.
How buying from us works
We do not take orders through this website. You buy from us by talking to us on Instagram or Facebook, or by phone. An order is made when all three of these have happened:
- we have told you the piece, its price and when it will be dispatched;
- you have agreed; and
- your payment has reached us.
We then send you a message confirming what you ordered, the price and the expected dispatch date.
Prices and taxes
Prices are in Indian rupees and include GST. Delivery within India is charged on top of the price: we add it to the quote before you pay, and nothing is added after that. You receive a GST invoice for your order.
Payment
- We accept UPI and bank transfer (NEFT, RTGS or IMPS).
- We never ask for your card number, UPI PIN, OTP or any password — not in a chat and not on a call. If anyone asks for them in our name, do not share them and tell us.
- We do not offer cash on delivery.
- Your order is confirmed when we have checked that the payment has reached our account.
Pieces, photographs and colour
We describe and photograph every piece honestly. Woven textiles vary slightly from piece to piece, and colours can look a little different on different screens. If colour matters to you, ask us for a photo or video in daylight before you buy. If the piece you receive is materially different from what we showed you, our returns policy covers it.
Availability
Many pieces are sourced or finished for your order after you pay. If a piece becomes unavailable after you have paid, we tell you straight away and give you the choice of a full refund or, if you would like one, an alternative piece.
Delivery, cancellation and returns
How and when we dispatch is set out in Shipping & Delivery. How you can cancel, what we take back and how refunds reach you is set out in Returns, Refunds & Cancellation.
Our responsibility
We are responsible for sending you the piece you ordered, as we described it, within the time we told you. We are not responsible for delays or losses caused by events outside our control, such as natural disasters, strikes or a courier network shutting down, but we will keep you informed and help you with the courier. Our total liability for an order is limited to the amount you paid for it.
Nothing in these terms takes away any right you have under the Consumer Protection Act, 2019 or any other law.
Our content
The photographs, text and logo on this website and in our messages belong to Shreem Vogue. Please do not reuse them without our permission.
Complaints
If something goes wrong, contact us first and we will try to put it right. Our grievance officer and the times within which we answer complaints are on the Contact page. You can also approach the National Consumer Helpline, or a consumer commission as the Consumer Protection Act, 2019 allows.
Law
These terms are governed by the laws of India.
Changes to these terms
We may update these terms. The version on this page on the day you place an order is the one that applies to that order.