www.shreemvogue.com is owned and operated by Mitali Singh, sole proprietor of Shreem Vogue (GSTIN 09HFNPS4044R1ZA), with its principal place of business at Khata Sankhya 550, Khasra 647/1, 670, 684, Post Akhar, Akhar, Ballia, Uttar Pradesh 277401, India. “Shreem Vogue”, “we”, “us” and “our” mean her business.
This policy explains what personal data we collect, why, who we share it with, how long we keep it, and the rights you have under India's Digital Personal Data Protection Act, 2023.
Mitali Singh decides how your data is used and is responsible for it. You can reach us by phone at +91 87870 77900, by message on Instagram, by email at support@shreemvogue.com, or by post at Khata Sankhya 550, Khasra 647/1, 670, 684, Post Akhar, Akhar, Ballia, Uttar Pradesh 277401, India.
What we collect
When you message or call us
On Instagram, Facebook or the phone: your name as it appears to us, your phone number or profile name, and what you send us, such as messages, voice notes and photos, and your preferences (the occasion, colours and budget you mention).
When you order
Your name, delivery address, phone number, your email address if you give it, what you ordered and its price, and any measurements you send us for stitching or alterations.
When you pay
The payment reference (UTR or UPI transaction ID), the amount and date, and any payment screenshot you send us. We never see your card number, UPI PIN or bank password.
When you visit this website
The website has no sign-in, no forms, and no analytics, advertising or tracking. Our hosting provider, Cloudflare, processes technical data such as your IP address, your browser and the pages requested, to deliver the website and protect it from attacks.
Why we use it
- to answer your questions and show you pieces;
- to take, prepare, pack and deliver your order, and to handle cancellations, returns, refunds and complaints;
- to check payments and prevent fraud;
- to keep the records that tax and accounting laws require, such as GST invoices;
- to send you updates about your order.
We use your data because you gave it to us for these purposes, and where the law requires us to keep it. We send you news of new pieces only if you ask us to, and we stop as soon as you tell us.
Who we share it with
- Courier companies (India Post, Delhivery, Blue Dart or another courier): your name, address and phone number, to deliver your parcel.
- Our chartered accountant and the tax authorities: invoice and payment records, as the law requires.
- The services we talk to you through: Instagram and Facebook (Meta) carry our conversations, and Google hosts our email. They handle your data under their own privacy policies, and some of them store it outside India.
- Government authorities, when the law requires us to.
We do not sell your data, and we do not share it for advertising.
How long we keep it
- Order, invoice and payment records: for as long as tax and accounting laws require us to keep them.
- Conversations that did not lead to an order: only as long as we need them to answer you, and we delete them sooner if you ask.
Your rights
Under the Digital Personal Data Protection Act, 2023 you can:
- ask us what personal data we hold about you and how we use it;
- ask us to correct, complete or update it;
- ask us to delete it;
- withdraw your consent at any time. This does not affect what was done before, but we may not be able to complete an order that is in progress;
- nominate someone to exercise these rights for you if you die or cannot act yourself;
- complain to us, and if we do not resolve your complaint, to the Data Protection Board of India.
How to ask us to delete your data
- Send "Delete my data" in a message on Instagram, or email support@shreemvogue.com, from the number or account you used with us.
- We may ask you to confirm that the request is yours.
- We acknowledge your request within 48 hours and delete your data within 30 days, then tell you it is done.
We keep only the records the law requires, such as GST invoices, and only for as long as it requires them. We use them for nothing else.
Children
We sell to adults. If you are under 18, please ask a parent or guardian to contact us for you.
Security
We protect your data with reasonable security safeguards and give access only to the people who need it to serve you. We never ask for your card number, UPI PIN, OTP or passwords.
Cookies
This website sets no cookies of its own and uses no analytics or advertising trackers. Cloudflare may set a strictly necessary security cookie to protect the website from automated attacks.
Questions and complaints about your data
Write to our grievance officer, Mitali Singh (Proprietor), at support@shreemvogue.com or call +91 87870 77900. We acknowledge your message within 48 hours and resolve it within one month.
Changes to this policy
When we change this policy, we update the date at the top of this page.